Push to Talk (PTT)
This is a way of communicating on the half-duplex communication line, includes receiving and transmitting devices (walkie-talkie) by the way of pressing the button for switching to the voice mode or transition to the listening mode. It works as a radio speaker; one can talk by pressing the button and can listen to a voice message by releasing the button.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
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