Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Collaboration is working with someone in a team in order to achieve a certain goal and produce a certain result.
Net2phone
Since its inception in 1996, Net2Phone has established itself as a world leader in delivering voice services over data networks. Recognized as a pioneer in bridging the Internet with the public switched telephone network, Net2Phone provides partners such
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