Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The common name shared by communication protocols, technologies and
methods ensuring the transfer of the voice signal via the Internet network or
by any other IP-networks. The signal is transferred by the communication
channel in the digital form and, as a rule, before transferring compresses in
order to remove abundance.
Telecotech & Management Services, Inc.
TelecoTech has the operation to provide hosted VoIP services and is a reseller and technical support and consultant company for various brand name VoIP providers.
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