Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
ZamZam Telecom
International VoIP Wholesale Provider,
Internet Telephony Service Provider,
PC to Phone, Phone To PC, Phone To Phone, Termination
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