The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Telekom Srbija" a.d. with its head office in Belgrade, Takovska 2, was incorporated as a joint stock company in June 1997. In direct sale, 49% of share capital worth DEM 1.568 billion was privatized - 29% was purchased by Italian STET and 20% by Greek OTE
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