Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The function is available in some telephone networks and it allows
receiving the other call at the moment of the actual conversation by the method
of setting the active call in the waiting mode or cancellation. This will let
not to miss an important call and to agree upon time when it will be possible
to call back.
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