Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
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Unified solution Quintum AFT800 integrates in itself a gateway, a gatekeeper, and intelligent call routing, Quality of Service (QoS). Tenor device has to be connected to the data network via the Ethernet 10/100 port, to the telephone network through a PBX or to the public switched telephone network (PSTN).
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