The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
With state-of-the-art corporate headquarters in Wayne, New Jersey, the ISG family has evolved into a multi-divisional organization serving over 750,000 customers from coast to coast. Today ISG is positioned at the forefront of global technology with a str
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