Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Cisco 7962G is a multifunctional IP phone model with six line keys with backlight and 4 programmable keys, ensuring its users access to phone functions and possibilities, volume control for duplex speakerphone, handset and headset.
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