Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Skype differs from other VoIP-systems by several factors:
Skype is very popular. During the first week in August of 2003, more than 60 thousand people downloaded the Skype-client. Today, Skype is available for the following operating systems: MS Windows, MacOS, IoS, PocketPC, Android and Linux.
Bicnet Infoservices
BicneT Infoservices Pvt. Ltd. was incorporated in 1995 to provide web and ecommerce services. Over the last 10 years, we have handled several web projects for over 500 customers from USA, Europe, Asia and Australia.
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