The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Leveraging the Quality of Service (QoS) and fault tolerance features of VM, Cisco and Quintum gateways, WorldTele Communications Network, LLc. provides carriers with a flexible and scalable infrastructure that enables the delivery of carrier grade VoIP ap
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