Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
This is a type of communication where the internet enabled application or phone, for example Skype or Google Voice is connected to an ordinary phone.
City Telecom
City Telecom provides comprehensive services for everything related to VoIP, SIP, and IP hosted and managed solutions.
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