Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A message which is played to the called party before answering the call, in the most cases the message tells who is calling, the name or telephone number helping you to decide how to answer to the call and sometimes whether to answer it at all.
Versature
Versature has the energy of a startup and the experience of a market leader. We bring together the best elements of an energetic new company with the proven experience of its people, because we
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