Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
In case of an incoming voicemail message, one will receive a SMS and/or an email notification.
CCNC Solutions
CCNC Solutions provides world-class communications products and consulting services to the Australian market, focusing on the telecommunications field.
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