Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
Interchange Connexions Ltd
Interchange Connexions is part of Interchange Group, a leading provider of Technology/Carrier Solutions for over 28 years. Interchange Connexions is a Next Generation Global telecommunications service provider offering wholesale and retail services to a
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