Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Voice over IP gateway VG200 was specially created for Cisco AVVID (Architecture for Voice, Video and Integrated Data) Call Manager. This device was not meant to support add-ons, such as toll bypass using H.323 protocol or SIP gateways.
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