Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Call waiting with “Caller ID” uses a special signal in
order to warn you about an incoming call, during another call there are shown the
name and number of the calling subscriber on the display. The function also
allows switching between two calls.
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Global Touch Solutions Australia (GTS Australia) is a first class premium VoIP service provider and is the absolute FIRST VoIP provider in Australia and New Zealand to offer FREE Video Calling bundled together with full Voice services in a Stand-alone Sta
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