Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Designed by Digium the Switchvox AA305 VoIP Pbx Appliance ensures support of up to 150 users simultaneously. The device can support up to 45 concurrent calls, 15 conference participants and 10 concurrent call recordings.
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