Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Redvoiss
RedVoiss is the first ASP (Application Service Provider) to provide IP Telephony in Latin America and Chile. With 8 years of experience, we work with the best equipment technology and through worldwide interconnection agreements, which allow our users to
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