Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Concerning practical implementation, the VoIP gateways have proven to be the best. Many companies are successfully using the IP telephony thanks to its two main characteristics
Decrease in international and long distance call cost expenditures
Stable communications between company’s offices throughout different cities and counties
Altec Telecoms
ΑLTEC TELECOMS, a member company of ALTEC Group, possesses nowadays one of the largest Telecommunications Networks in Greece. The objective of ALTEC TELECOMS is to provide modern, complete communication services, for every home and business.
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