Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The feature, which is not redirecting calls to the voicemail, during the big traffic in peak hours. All calls will be put on waiting mode for the next available operator.
Alphatelevoice Ltd
AlphaTelevoice(AT) is one of the leading Srilanka’s VOIP service providers of direct route termination and Worldwide carriers Services.
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