Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Alturaphone
Alturaphone is an IP telephony service and technology provider. We offer personalized services for businesses, resellers and distributors. Alturaphone provides VoIP services such as VoIP wholesale with a prepaid platform, GSM to worldwide VoIP termination
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