The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Introduction
In business, communication is essential. Without the ability to speak with the exact person you need to at any given time, how could business get done? This is one of the reasons why the idea of a PBX system is so popular among businesses around the world—without it, communication is between employees and clients could potentially be hindered.