Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
SmartNode 10200 media gateway allows adding VoIP capabilities to networks; it ensures the delivery of VoIP service by connecting voice traffic between the PSTN networks based on TDM (Timedivision Multiplexing) and IP networks such as the Internet.
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