Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
In January 2012, the North American division of Panasonic, a market leader in phone systems for small businesses announced a new desktop SIP-phone KX-UT670 and thus expanded its line of SIP UT phone series. This newest offering is the first desktop SIP – phone made by Panasonic, with an open source operating system allowing you to deploy integration solutions for business communications.
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