Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
SIP-addressing is logical, of the same type as URL in HTTP. And the most natural – to use the electronic mail as the SIP address. There are permissible varied parameters by the address: for example, it is possible to indicate the regular city telephone number, additional telephone, and the parameters of modem connection etc.
AMSTECH COMMUNICATIONS SOLUTIONS
Telecommunication technology is ever changing. Once, the telephone was only available in select locations and hardly anybody had their own personal line. Then the phone became more and more popular and soon it was in nearly every home. Traditional phone n
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