The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
O.S.S Corporation began to offer IP telephony and Internet services in the middle of 1999 year. In spring of 2000 it was on the top of independent ratings of the Russian IP telephony operators. Nowadays company owes the most powerful access pool to provid
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