The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Hosted VoIP Solutions and associated benefits.
Hosted VoIP solutions have been upgrading business operations all around the World. Advanced user features and related benefits heavily surpass outrun the use of regular PSTN lines and traditional PXB telephony which has been relied on since the 60’s. Since the introduction of broadband internet which provides a rapid connection to the internet, new PBX telephony systems have incredibly better performance than of old technologies and have established the standards for communication in business.