Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
In order to make phone calls via the Internet one’s device has to be compatible with Softphone software. In example in order to call from a PDA using VoIP technology one has to install Softphone software, in order for it to work properly, PDA has to have Softphone compatibility.
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