Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Appears on the computer screen by the arrival of the call or fax. By the arrival of a call “Call Controller” not only identifies the caller but also gives you a list of variants: to accept the call, reject it, send a voicemail or send an answer as a text message which will be instantly converted into speech and will sound to the caller.
GlobalCom
Global COM took the initiative to enhance the telecom services provided to both, the business sector and the families.
Our plans were set to utilize communications as a supportive and enabler factor and not a liability and a risk factor.
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