Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The handling of incoming and outgoing phone calls. The incoming calls
are those which you receive from your clients. The outgoing ones – calls to
your clients, suppliers and other contacts. The very service is provided by
special companies, most often by telemarketing call service centres.
IVR guru
IVR Guru conceiving a great CLOUD TELEPHONY in India. It is a technology that manages business service, sales, support, public or social rapport and online industry exercise exhausted control over their client communications.
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