Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
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Voice of IP of VoIP technology, is the one which completely changed the telecommunications market by transmitting voice over the Internet. During past several years it expanded in such a way that right now it covers each and every corner of the world and it became the new standard of telecommunication. Nowadays there are plenty of companies offering different kinds of services and devices.
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