Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
During last several years the Softswitch technology has been actively discussed. New and traditional operators, including the operators of the IP telephony, test Softswitch systems, considering them from the point of view of wide use in communication networks and at the same time improving the technical background for the implementation of such systems.
IP Business Solutions
IP Business Solutions, Inc. (IPBS) headquartered in New York, is a communications company backboned with Level 3 service that provides businesses ranging from five to 5,000 employees per location the ability to out-task or completely out-source IT infrast
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