Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Matrix presents SETU VGFX - Gateway in a separate body with seamless connectivity to VoIP, GSM and POTS (FXO and FXS). SETU VGFX supports a flexible and optimal routing to provide the most economical communication network.
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