Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Integration of real time products, such as chat, telephony (including IP telephony), video conferences, call control and speech recognition, together with “un-real” time products such as voice mail, SMS messages and Fax. “Unified Communications” is not a standalone product, but a set of products, which present a constant user’s interface among many devices and media types.
Vokal Communications
Founded and headquartered in Toronto, Ontario, Canada in 2004, Vokal Communications has grown into one of the best alternative Telecommunications providers to residential and business customers. Vokal offers residential and business calling services and l
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