Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
SoundPoint IP 321/331 is a SIP phone with 2-line support, which has excellent quality of sound and the wide range of IP telephony features. SoundPoint IP 321 has one 10/100 Ethernet port (331 model has two ports), through which it can be used in areas such as lobbies, hallways, resting rooms. You can also mount this device on the wall.
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