Presence

The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.

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Router Technology

Network router transformed, from the device used only for connection between different networks, into a device capable of performing many additional functions. More and more customers of Cisco deploy routers with integrated network services – complex network routers, which transmit voice, video and data, ensure the Internet connection and provide Wi-Fi and other add-ons.

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