Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Cisco 6921 is inexpensive business class IP phone model supporting video connection (Cisco UC Phone 6921, Standard Handset).
Cisco 6921 IP phone supports up to 2 lines has full-duplex loudspeaker, supports call holding on each line, hold, transfer, conference keys, tricolor indication of line condition, functional keys for simplified use of IP phone functions.
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