Presence

The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.

Providers in database: 6433

Return Call (*69)

The function of the return call allows you to quickly and comfortably connect to the person, who has called you as the last. Simply dial *69 (USA) in order to find out the number and the call time, after that press the “1” key to make the call. In case the number is busy, the system will try to reach the line during 30 minutes and when the person will be available, you will receive a signal and be connected.

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