The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Call Relay is a wise way of VoIP switched connection
amongst various IP networks. Call Relay makes sure that the organization of the
single central VoIP portal between IP networks, thus, makes sure that achieving
VoIP connections through the segments of IP networks will not be an issue.