Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Putting the call on hold by pressing the “Flash” button; the holding time is not limited. The function could be easily used at the moment when the second call has entered the line. By pressing the hold button the conversation will be set on pause and another call can be answered, finishing which you can return to the one which is on the pause mode.
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