Presence

The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.

Providers in database: 6433

Pre-alerting Announcement

This service allows called party to listen to the audio or video announcements of callers before connection. The caller can choose a message that will be played and conditions by which the message will be plaid over. For example, before the subscriber answers the call, they will hear audio message with the name of the person who is calling.

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