Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
OregonTel
OregonTel is a local facilities based CLEC telecommunications company offering a complete range of phone and internet service options, capable of providing custom telecom and IT solutions for your business. OregonTel offers the ability to have a single re
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