Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Hosted PBX it is when other company hosts a whole system for you .There is no more need for your business to host expensive hardware in your office.
ShoreTel Sky
ShoreTel Sky is the modern phone system for today’s agile, mobile and always-on company. While other cloud-communications companies have added business VoIP services as an afterthought, hosted VoIP is the heart of ShoreTel Sky.
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