Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The service allows hiding the number from which you are calling. Thus,
you ensure yourself a guarantee that your number does not come to a
telemarketing agency and you won’t be troubled by endless calls with offers.
IceHook Systems
IceHook provides modular, cloud based applications to telecom service providers that: manage rates, automate the offsite storage of CDR''s, and provide near real time routing analysis.
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