Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The program asking you to enter the extension number of the person or department you are trying to reach. When the caller enters an extension number, the system asks the name of the caller in order to inform the called party about an incoming call, presenting the caller.
DigiLinea
DigiLinea is focused uniquely on the US Hispanic and Latin American markets and is vertically integrated into many countries in Latin America as DigiLinea owns local telecom licenses. This vertical integration allows DigiLinea to provide local Latin Ameri
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