Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Is a call center, in which the organization
representatives are geographically located in different areas, otherwise, they
are not at their work stations in the building where the organization office
is. The virtual workers of the call center could be placed in smaller centers,
but most often they are working from home.
Antratel
Antratel brought to life a new technology - access to VOIP EXCHANGE. Now, Antratel customers have access to VOIP EXCHANGE and can choose personally right price and quality for calls termination from thousands offers of telecom companies!
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