Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
In order to take care of the billing process and keep track of calls it is essential to have some sort of computer software. The system you are planning to select should allow the manager setting up prices per minutes and show the reports of calls that were made by the customers. For the operator the installed software has to provide a possibility to control the booth status, what amount to charge and generate invoices or receipts.
Main Computer Services Ltd
Atizlan, a leader in communication, securing networks and email systems, offers comprehensive appliance solutions for small, medium and large organizations.
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