Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
“Extension” - is the extension of the telephone line (PBX) or the Centrex system. It works as an association and allows calling to certain telephone sets without the necessity of dialing the telephone number, but only by dialing a short combination of digits, reaching the desired subscriber.
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