Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Does Cheap VoIP communication means cheap VoIP phones?
Statistics about VoIP communications: in 2010 are sold 164 million IP-Phones (in according with ‘’In-Stat’’ Inc. findings) in comparison with 10 million sold in 2006. According to “Juniper research’’ market of VoIP PBXs is $ 1.6 billion in2009; average price per VoIP phone dropped twice (50%) sine last five years. However, average life expectancy of an average VoIP phone system is 7 years.
Worksmart Technology Ltd
Worksmart is one of the UK’s leading hosted communications providers offering a complete range of Hosted IP Telephony services, from landlines and office telephones, to call management and recording, conferencing and integrated mobile VoIP solutions.
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